If you have any specific questions or queries, please do not hesitate to use the contact us option and seek some support or advice.

For most products bought online if you are resident in the UK you have a legal right to change your mind within 14 days and receive a refund. These 4 or 5-star reviews represent the opinions of the individuals who posted them and do not reflect the views of Etsy.

Regarding the personalised football products: At the start of a new season, it can take up to a couple of months for the clubs to issue official images of new players and new kits. In cases where DPD is not possible (Scottish Highlands), we will send via Royal Mail Tracked 24, as DPD do not offer a Next Day Service to these areas. There are many identical-looking options on Etsy that do NOT claim to be recycled, and the towels which I received look so . When we say UK, unlike many other sites, we mean the whole of the UK, including Northern Ireland, and all of the Channel Islands! If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you.

If you require your item to be traceable for an additional fee please contact us before making your purchase.For example, screens often make the images on the item appear brighter and more colourful than the actual product. Please carefully check your chosen personalisation as the text you choose will be exactly what is used on the final product, including your spelling, spacing and punctuation. Once we receive the item we will process the refund directly to your original payment method, provided that the item arrives with us undamaged and in a resalable condition. Where the item can be personalised with a message over several lines, you don't actually need to use all of the lines.