For your own protection, we recommend that goods that are to be returned, are sent via a recorded delivery service with sufficient insurance to cover the cost of the goods.

Damaged on arrival? Should any damage be identified upon or before opening the parcel(s) you should notify us within 24 hours of delivery and advise the exact damage. Aquatix 2u Ltd reserve the right to make a deduction to the value of the goods being returned. If the goods have been handled more than necessary and therefore not returned to us in the same condition that they were sent out. The extent to which you handle goods is the same as it would be if you were assessing them in a shop. Large pallet items like aquariums are deemed delivered successfully with no damage once the the driver has left the property. If a report of damage is submitted after the driver has left we may be unable to assist with replacements. We recommend refusing a damaged delivery, this is the fastest resolution.

Why Buy From Us

Three filter foams (instead of the two previously) for even more thorough cleaning – from FiltoClear 13000 onwards All our electrical products carry a 12 month guarantee or longer if specified by the manufacturer. Products that carry a manufacturer’s guarantee can be returned, if faulty, to us for repair or exchange as necessary during the guarantee period. UV cleaning rotor automatically cleans the quartz glass surrounding the UVC lamp – from FiltoClear 19000 onwards

All models of the top of the range Oase FiltoClear pressurised filter incorporate an integrated Ultra Violet Clarifier (UVC) to guarantee crystal clear water. The combination of fine mechanical, large pore biological filter elements and a powerful UVC is what makes the FiltoClear so effective. As the water leaves the filter under pressure, the water can be pushed up to a return such as a waterfall. This means that unlike a conventional gravity return filter, which must always be positioned at the highest point of the system a pressurised filter can be partialy buried and the top hidden, making for great options for positioning and aesthetics of your complete pond set up. Features a valve that allows cleaning without taking it apart, a clever handle on top allows you to compress the foam layers to remove sludge from the filter If a product fails during the first 6 months, Aquatix-2u Ltd will cover the return costs. After 6 months the cost of returning the product will lie with the customer, as per the Consumer Rights Act 2015. Please be aware, it is possible we may deliver the Goods in advance of any estimated delivery date. OASE has always created high-quality solutions for natural-looking water gardens. FiltoClear is one of the cornerstones of our pond solutions. Now we are taking the pressure filter to a completely new level of quality:The Filtoclear pressure filter also has been designed with all the connections and major operating elements in the lid allowing the filter to be partly buried out of sight Pond water is pumped into a sealed filter unit creating a pressure of up to 0.2 bar. This in turn means that water leaves the filter under pressure, allowing the water to be pushed up to a waterfall, unlike a conventional gravity return filter, which must always be positioned at the highest point of the system. Liability will not be accepted for any items returned due to damage, accident, neglect, improper installation or use. Any personalised items or items made to your specification cannot be returned, e.g. off the roll pond liners, cut to length pond hose. Incorrect Deliveries, including wrong items and shortages should be notified to us within 24 hours of delivery to advise the exact inconsistencies.

The Oase Filtoclear 20000 Pond Filter is a highly developed pressure filter designed with ease of use and quality filtration in mind.

Lifetime Guarantee

The UVC rays reduce pathogens and flocculate algae cells thus allowing their removal from the water Remove the blanking cap from the sludge hosetail and turn the paddle switch to the plant/garden setting.

The Filtoclear range embodies a new generation of pressure filters, which is unrivalled in respect of filter characteristics and operating comfort. These Oase Filtoclear Pond Filters are a highly developed range of pressure filters designed with ease of use and quality filtration in mind. Guaranteed clear water due to the ideal combination of mechanical, biological and UVC filtration in one system Changing the foams within the Oase Filtoclear is really simple. Once you have removed the clip from the unit itself use the cleaning handle to pull the foams and the lid away from the body. You will see the bottom plate has two screws as shown below, these both need to be removed and are Philips head fittings. Once the screws are removed, the bottom plate will slide off, this will allow you to slide the foams out, you will then be able to give the unit a good rinse with a hose pipe and clean the upstand as shown in the first picture. Once you are happy all the debris has been removed, fit your new foams and your filter will be ready for use. The foams will need replacing approximately every 2 years, you will be able to tell when they need to be replaced as they will have become misshaped and will no longer fit flush with the body of your Oase Filtoclear.

Q & A

FREE UV Bulb when you buy a FiltoClear - just add the FiltoClear to your basket and we'll do the rest! Should you wish for the delivery to be made by instalments a further agreed carriage charge will be applicable. Attach the hosing and direct this to either a drain or garden plants (the sludge and debris that come from the dirty filter make a great fertilizer for plants) Items returned that are not deemed to be faulty or the fault is not covered under the guarantee will be subject to return postage costs.